Refund policy
Return & Refund Policy
Effective Date: 30 July 2026
Welcome to Novaazon (novaazon.store). Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 7 days of the date of delivery if:
- The item is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original packaging with all tags intact.
Items returned without meeting these conditions may not be eligible for a refund or replacement.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by the customer.
- Personal care, hygiene, or intimate products.
- Gift cards and digital products (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Replacements
If you receive a damaged, defective, or incorrect product, we will provide a replacement at no additional cost, subject to stock availability.
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
For other eligible returns, the customer may be responsible for the return shipping charges.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Store: Novaazon
Website: novaazon.store
Email: novaazonstore@gmail.com
WhatsApp: +91 7559984214
Instagram: @novaazon